New Patients: Getting Started
Starting care at Memor Health takes a few steps. You contact us, our intake team gets your forms and insurance ready, and you come to your first visit. We see patients at our office in Reno, a short drive from Sparks and Carson City, and by telehealth anywhere in Nevada.
To begin, call 775-827-2400 or send a message through the form on this page.
How to get started
Call 775-827-2400 or send a message through the form below. Our front desk takes new patient calls Monday to Thursday, 8 AM to 6 PM, and Friday, 8 AM to 2 PM. You don’t need a referral from another doctor to book.
Have your insurance card ready, plus a list of your current psychiatric medications if you take any. We use your insurance details to check your coverage before your first visit.
Our intake team sends you a link to your new patient forms. Complete them online before your appointment.
Come to your first appointment, in person at our Reno office or by video. For an office visit, plan to arrive 15 minutes early.
Forms to complete before your visit
The intake link opens two things: a form for your contact and insurance details, and the consent letters. Completing them online means less paperwork when you arrive.
If you can’t open or finish the forms online, bring these items to your first appointment:
- A photo ID
- Your insurance card
- A list of your current medications, with the dose and schedule for each, if you take any
Our HIPAA Notice of Privacy Practices explains how we protect your health information.
Insurance and payment
We accept many commercial insurance plans, including Aetna, Anthem, Cigna, UnitedHealthcare, Tricare, Hometown Health, and Prominence. We do not accept Medicaid. You can see plans we currently accept on our insurance page.
If your plan isn’t listed, call us anyway. Some plans are run through one of the larger networks we work with, and we can check yours before you book.
If you don’t have insurance, call us for self-pay rates. If we are out of network for your plan, we can give you a superbill. That is a detailed receipt you can send to your insurer for possible reimbursement.
What happens at your first appointment
Your clinician asks what brought you in, about your health history, and about any medications you take. Then you talk through the options together and agree on a care plan. That plan may include therapy, medication, or both.
Cancellation policy
Your appointment time is reserved for you. If you need to cancel, please contact us at least 48 hours before the appointment. Cancellations with less notice are charged a $100 late fee. The fee must be paid before we can reschedule your appointment.
Frequently Asked Questions
Does Memor Health accept insurance?
Yes. We work with many major insurance plans; the current list is on our Insurance page. We do not accept Medicaid. Our intake team can confirm your coverage before your first appointment.
Do you offer telehealth appointments?
Yes. We offer telepsychiatry by secure video for patients who are located in Nevada or California at the time of the appointment, and online therapy for patients located in Nevada.
What happens at my first psychiatric appointment?
Your psychiatric provider reviews your symptoms, health history, current medications and goals, then talks with you about a diagnosis and a treatment plan. Bring a list of your medications and any past records.
What is medication management?
Medication management means regular follow-up visits with a psychiatric provider who starts, adjusts and monitors your medication, checks for side effects and coordinates with your therapist when you have one.
Is Memor Health a certified Spravato treatment center?
Yes. Memor Health is certified under the Spravato REMS program. Spravato is taken in our office, and patients stay for monitoring for at least two hours after each dose and should not drive until the next day after a restful sleep.
How is ketamine therapy different from Spravato?
Spravato is an FDA-approved esketamine nasal spray given under a federal safety program. Ketamine therapy uses ketamine given by a medical provider and is an off-label treatment for depression. Your provider will help you decide which, if either, fits your situation.
Who is a good candidate for TMS therapy?
TMS is FDA-cleared for adults with major depression who have not improved enough with antidepressant medication. A psychiatric evaluation confirms whether TMS is appropriate and safe for you.
Do you offer therapy as well as psychiatry?
Yes. Our licensed therapists offer individual therapy, EMDR, CBT and holistic and lifestyle counseling, and they work with our psychiatric team when you see both.
Where are you located and what are your hours?
We are at 10405 Double R Blvd in South Reno, convenient to Reno, Sparks and Carson City. Hours are Monday to Thursday, 8 AM to 6 PM and Friday, 8 AM to 4 PM, by appointment.
How do I schedule an appointment?
Call us at (775) 827-2400 or complete the new patient form on our website, and our team will contact you to schedule.
Serving Reno, Sparks, and Northern Nevada
Our office is at 10405 Double R Blvd. in South Reno, near I-580. Turn-by-turn directions from downtown Reno, Sparks, and Carson City are on our contact page.
Office hours are Monday to Thursday, 8 AM to 6 PM, and Friday, 8 AM to 4 PM (Pacific Time). We are closed on weekends.
With telehealth, psychiatry visits by video are open to patients who are in Nevada or California at the time of the visit. Online therapy is for patients in Nevada.
Memor Health · 10405 Double R Blvd., Reno, NV 89521 · 775-827-2400
Make an Appointment
Call us at 775-827-2400 for a complete list of services